Account & Security

How does Augmento handle data privacy and security?

security, privacy, gdpr, ccpa, encryption, compliance

Security and privacy are foundational: all data is encrypted in transit (TLS 1.3) and at rest (AES-256), we're GDPR and CCPA compliant with full data processing agreements, user consent is collected via clear opt-in before any data capture, you own 100% of the data collected through your campaigns, we perform regular third-party security audits, our infrastructure runs on SOC 2 certified cloud providers, and we offer data residency options for EU-based clients.

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Technical

Does Augmento offer an API for custom integrations?

Yes. Augmento provides a RESTful API and webhooks for custom integrations. You can programmatically manage AR experiences, trigger content updates, pull analytics data, and integrate with your existing tech stack. Our API documentation includes SDKs for JavaScript, Python, and Swift. Rate limits and API access levels depend on your plan. We also offer dedicated support for complex integrations.

Analytics & ROI

What analytics does Augmento provide for AR campaigns?

Augmento's dashboard provides comprehensive real-time analytics: unique visitors and session counts, average engagement time per experience, heatmaps showing where users interact most, geo-fence entry/exit tracking, conversion funnels (view → interact → share → purchase), device and browser breakdowns, social sharing metrics, and custom event tracking for specific interactions. All data can be exported as CSV or connected to your BI tools via API.

Partnerships

How can my agency or brand partner with Augmento?

We offer several partnership models: Agency partnerships with white-label AR solutions and co-branded experiences, Venue partnerships for stadiums, arenas, and entertainment venues wanting permanent AR installations, Technology partnerships for integrating AR into existing platforms, and Revenue-share partnerships where we co-invest in campaigns with aligned brands. Partners get priority support, early access to new features, and co-marketing opportunities. Reach out through our partnership page to start the conversation.

Content & Media

What 3D file formats does Augmento support?

Augmento supports all major 3D formats: GLTF/GLB (recommended for WebAR — lightweight, web-optimized), USDZ (Apple's AR format for iOS Quick Look), FBX and OBJ (for asset import and conversion), and standard image/video formats for textures and 2D overlays. Our pipeline automatically optimizes 3D models for mobile performance — compressing textures, reducing polygon counts, and generating LODs (Levels of Detail) for smooth 60fps rendering.